Day 1

September 24, 2018

  • 9:00 am
    KEYNOTE: TM Forum Opening Presentation
  • 9:30 am
    KEYNOTE: Digital Transformation: Where to go Next?
    • Understanding where you are in your digital transformation and where you need to be
    • Identify key things your organization need to continue your digital transformation journey
    • Efficiently managing your current assets and ensure business as usual throughout digitalisation of systems?
    • “Dos” and “Don’ts” - key learning from successful and unsuccessful digital transformation
  • 10:00 am
    CXO PANEL: 2020 Digital Operator – Making Digital Transformation a Reality
    • What is your vision for the Digital Operator 2020?
    • What are the main building blocks for a successful digital transformation?
    • Setting priorities for the transformation journey – what are the criteria?
    • What are the main internal and external challenges your company is facing on the road to digital transformation?
    • Where do you see the biggest opportunities for growth for the Digital Operator of the future?
  • 10:45 am
    Refreshment Break
  • 11:15 am
    EXPERT INSIGHT: Staying Competitive, Profitable and Agile in the Digital World
    • Leveraging new technologies and how these are impacting business as a whole
    • Considering the range and volume of demands for services from voice and data to enterprise IT and IoE platforms and connectivity
    • Addressing the dilemma of transformation in times of budget constraints and fierce competition
    • Identifying where your investment priorities should lie
    • Investing in a digital platform that unifies legacy and modern applications, processes, data and people
  • 11:45 am
    TM FORUM INSIGHT: Reimagining the OSS/BSS of the Future – An Update on TM Forum’s Open Digital Architecture (ODA) Project

    ODA gives enterprise architects a blueprint and key design principles to follow. It provides navigation for the journey away from monolithic software solutions towards nimble, cloud based microservices that are autonomically orchestrated through machine learning. It is a reference architecture that maps the Forum’s widely used suite of Open APIs against technical and business platform functions. It is a clear statement of intent that technology suppliers can aspire to deliver. Hear the latest advancements being made in TM Forum’s Open Digital Architecture (ODA) project as they enable a more agile replacement for traditional operational and business support systems (OSS/BSS) architecture.

  • 12:15 pm
    LIVE DEMO: Navigate the Maze of Digital Transformation with TM Forum’s Digital Maturity Model
    • Providing an overview of the Digital Maturity Model and the set of metrics that help operators measure their true digital maturity
    • Evaluating your level of maturity and comparing it to your competitors
    • Demonstrating the value of conducting a Digital Maturity assessment
    • Examining how maturity models can underpin success in transformation projects


  • 12:45 pm
  • 1:45 pm
    CASE STUDY: Building Partnership Ecosystems for Your Digital Transformation Journey
    • Understanding the role partnerships with major companies, SMEs, start-ups and developers play in creating sustainable and profitable ecosystems
    • Examining the opportunities that digital is unlocking in every industrial sector all around the world to improve productivity and drive efficiencies
    • Incorporating End-to-end provisioning of complex digital services with various partners
    • Gaining a deeper look at outsourcing and the growing “as-a-service” market
    • Building the digital business models ahead of determining your role in the digital ecosystems


  • 2:15 pm
    CASE STUDY: Driving Digital Transformation to Successfully Compete in the IoE Marketplace
    • Finding your place and role in the digital ecosystem
    • Identifying new stakeholders and potential partners for your digital transformation strategy
    • Examining the need for new business models and culture
    • Leveraging new technologies to transform legacy systems and processes and better compete in a fast-paced, competitive landscape
    • Connecting infrastructures, analyzing data and delivering real-time insights to unleash new levels of performance
  • 2:45 pm
    TM FORUM INSIGHT PANEL: Looking Towards an Open (Source) Future
    • What are the main advantages and main drawbacks of open source solutions for existing/legacy Operators?
    • How are greenfield digital companies utilising open source solutions?
    • Will open source eventually entirely replace proprietary systems?
    • What impact has open source had on the digital industry so far?
    • How are various open source initiatives likely to impact the communications industry as a whole?
    • Can these initiatives be harmonized?
    • Where to deploy open source and where not to (if anywhere)?
  • 3:30 pm
    Refreshment Break
  • 4:00 pm
    LIVE DEMO: Leveraging AI and Machine Learning to Drive Your Digital Transformation • Examining how are operators are using AI and machine learning tools in their transformation to a digital service provider
    • Examining how are operators are using AI and machine learning tools in their transformation to a digital service provider
    • Why AI and machine learning need to be part of your digital transformation
    • Understanding how AI can be used to accelerate innovation, boost productivity and improve decision making
    • Developing a data first strategy and integrating technology innovation using ML and AI to broaden your user base and open new sources of revenue
  • 4:30 pm
    CASE STUDY: Connecting Customer Focused Business Strategies with Technology in a Digital Economy
  • 5:00 pm
    CASE STUDY: Deploying a 100% Digital Customer Experience for Millennials
    • Creating a digital customer journey for mobile operators
    • Deploying an OTT growth playbook to drive mobile acquisition, engagement and monetization
    • Understanding the role of IoT and integrated customer support in digital collaboration with partners
  • 5:30 pm
    Networking Reception